Terms of service

Terms of Service

Last Updated: 1 July 2026

Welcome to FamFuel (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility and Acceptance

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding contracts under applicable laws.
  • The information provided by you is accurate, complete, and current.

2. Account Terms

To access certain features of our website, you may be required to create an account.

You agree to:

  • Provide accurate, complete, and updated account information.
  • Maintain the confidentiality of your account credentials.
  • Accept responsibility for all activities occurring under your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend, terminate, or refuse service to any account at our sole discretion.

3. Pricing and Payment

Pricing

  • All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
  • Prices are subject to change without prior notice.
  • Applicable taxes, shipping charges, and handling fees will be displayed during checkout.

Payment

We accept payments through authorized payment gateways and methods made available on the website.

By placing an order, you authorize us to charge the applicable amount through your selected payment method.

We reserve the right to cancel orders in case of:

  • Pricing errors
  • Payment authorization failure
  • Suspected fraudulent activity
  • Technical errors

4. Product Descriptions and Availability

We strive to ensure that product descriptions, images, specifications, pricing, and other information on the website are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual packaging, color, and appearance may vary slightly.
  • We do not warrant that product descriptions or other content are error-free, complete, or current.

All products are subject to availability.

We reserve the right to discontinue or modify products at any time without prior notice.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase.

An order shall be deemed accepted only after:

  1. Successful payment authorization (if applicable); and
  2. Shipment confirmation is sent by us.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent transactions
  • Violation of these Terms

If your order is cancelled after payment has been made, the amount paid will be refunded in accordance with our Refund Policy.

6. Shipping and Delivery

We aim to process and dispatch orders promptly.

Delivery Timelines

  • Orders are generally processed within 7 business days.
  • Estimated delivery timelines are indicative and may vary depending on location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Please note:

  • Delivery timelines are estimates and are not guaranteed.
  • Delays caused by logistics partners or events beyond our reasonable control shall not make us liable for any losses.

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply for remote or special delivery locations.

7. Returns, Replacements, and Refunds

Returns, replacements, and refunds shall be governed by our separate Return and Refund Policy.

Generally:

  • Requests for returns or replacements must be initiated within the period specified in our Return Policy.
  • Returned products must be unused, unopened, and in original packaging unless the product was received damaged or defective.
  • Refunds, if approved, shall be processed through the original payment method.

Certain categories of products may not be eligible for return due to hygiene, safety, or regulatory reasons.

Please contact us at ujjwaldhawan1003@gmail.com for assistance.

8. Health and Nutritional Disclaimer

Our products are intended to support general wellness and nutrition.

However:

  • Information provided on the website is for informational purposes only.
  • Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved under applicable laws.
  • Customers should consult a qualified healthcare professional before using any nutritional product, particularly if pregnant, nursing, taking medication, or suffering from any medical condition.

Individual results may vary.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Trademarks
  • Product names
  • Text
  • Images
  • Graphics
  • Videos
  • Designs
  • Website content

is the exclusive property of FamFuel or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or exploited without prior written consent.

10. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose.
  • To violate any applicable laws or regulations.
  • To infringe upon intellectual property rights.
  • To upload malicious software, viruses, or harmful code.
  • To interfere with website security or functionality.
  • To engage in fraudulent transactions.
  • To impersonate another individual or entity.
  • To collect or misuse personal information of other users.

Violation of these provisions may result in immediate termination of access.

11. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment gateways, or applications.

We do not control and are not responsible for:

  • Content on third-party websites.
  • Privacy practices of third parties.
  • Availability or reliability of third-party services.

Accessing such services is at your own risk.

12. Limitation of Liability

To the fullest extent permitted under applicable law, FamFuel, its directors, employees, affiliates, partners, and representatives shall not be liable for any:

  • Indirect losses
  • Incidental damages
  • Consequential damages
  • Special damages
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

arising from:

  • Use or inability to use the website.
  • Delays or interruptions in service.
  • Product misuse.
  • Unauthorized access to your information.
  • Errors or omissions in website content.

Our maximum liability in any circumstance shall not exceed the amount paid by you for the relevant order.

13. Indemnification

You agree to indemnify and hold harmless FamFuel, its affiliates, directors, officers, employees, and agents against any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your breach of these Terms.
  • Your misuse of the website.
  • Your violation of any law or third-party rights.

14. Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or purchases made through the website shall be subject to the exclusive jurisdiction of the competent courts located in Pathankot, Punjab, India.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes shall become effective immediately upon publication on this page.

Your continued use of the website following any changes constitutes acceptance of the revised Terms.

17. Contact Information

For any questions regarding these Terms of Service, please contact:

FamFuel
Email: ujjwaldhawan1003@gmail.com
Phone: 8264480902
Business Address: Ward no 10, Kalachuck, Pathankot, Punjab, India 

By accessing or using FamFuel, you acknowledge that you have read, understood, and agreed to these Terms of Service.